Hello! Nice to have you here.
I'm Amber.
Here's a little something about me.
I'm a highly motivated and detail-oriented graduate with a strong foundation in IT, Business and Data analysis. Committed to utilizing data to drive strategic insights and optimize business processes. Seeking an entry-level position as a Business/Data Analyst to leverage my IT and analytical skills, problem-solving abilities, and knowledge of data-driven decision-making to contribute to the success of an organization.
I'm looking forward to practicing and using my IT, Analytical and Marketing skills.
Amber Sethi
IT Consultant
Business and Data Analyst/ BI Analyst
Software Application Specialist
Phone:
6474102829
Email:
Location:
Canada
Age:
27
CORE IT SKILLS AND COMPETENCIES
IT Skills and tools exercised and or implemented during employment/ studying
June 2019 — Present
• Microsoft Suite for Business.
• Microsoft Windows Support/ Windows 11, Windows 10.
• Microsoft Active Directory, Azure Active Directory.
• Office365/ Microsoft365 Suite Administration, Microsoft Exchange Administration.
• CyberSecurity, Microsoft Defender on Cloud, Microsoft Sentinel.
• Microsoft Sharepoint and OneDrive.
• Computer Networking and Protocols, Cisco Packet-tracer lab.
• Virtualization/ VmWare vSphere/ Hyper-V, Microsoft Windows Servers.
• PowerShell/ Python Scripting, Postman API, Microsoft Power Platform.
• BitDefender, Huntress, Sophos, Proofpoint.
• Asset Management (deployed Snipe-IT), FileMaker.
• Cisco Meraki Dashboard, VPNs, Firewall, Security.
• Avaya telephone system, VoIP Avaya system.
• Google Suite, AWS Workspaces, AWS Management Console and AWS IAM.
• Computer troubleshooting skills, iOS and Android troubleshooting skills.
• ServiceNow, Freshdesk, JIRA, Remedy ITSM ticketing systems.
• Microsoft Intune and AutoPilot, Handhelds, and Phones on SOTI-MDM,
• Hardware and Software support, Local and Global IT Support.
• Laptop and Desktop Image creation and deployment.
• Smart-Deploy, ManageEngine Desktop Central, SCCM, WSUS, MDT-Server.
• Printer support; Office (HP, Ricoh/ Konica Minolta)/ Zebra label/ Plotters.
• Remote Desktop support- TeamViewer, ConnectWise, Remote Control Viewer, RDP.
CORE ANALYST SKILLS AND TOOLS
IT Skills and tools exercised and or implemented during employment/ studying
January 2021 — Present
• Data Analysis and Visualization.
• SQL (for querying databases)
• Excel (advanced functions, pivot tables, charts)
• Data visualization tools (Tableau, Power BI, Python)
• Statistical analysis software (Python, SAS)
• Data Engineering:
• Data modeling and database design
• ETL (Extract, Transform, Load) processes
• EDA (Exploratory Data Analysis)
• Data warehousing concepts
• Familiarity with cloud platforms (AWS, Google Cloud, Azure)
• Data Modeling:
• Supervised Learning:
• Linear Regression (predicting continuous values)
• Logistic Regression (predicting categories)
• Decision Trees & Random Forests (flexible models for classification and
regression)
• Unsupervised Learning:
• Clustering (e.g., K-means, hierarchical clustering) to group similar data points.
• Principal Component Analysis (PCA)
• Business Intelligence
• Proficiency in scripting for data manipulation
MARKETING SKILLS AND TOOLS
IT Skills and tools exercised and or implemented during employment/ studying
January 2022- Present
• Website Development using Wix, GoDaddy, Shopify, SquareSpace and Wordpress.
• HootSuite
• GoHighLevel
• Canva
• HupSpot
• Mail Chimp
• Paid/ Search Media Marketing/ Content Marketing.
• Omni-Channel Marketing.
• Digital Media Marketing/ SEO/ SEM.
• Data Analysis.
SKILLS
EXPERIENCE
Jun 2024 - Present
Saint-Gobain
Software Application Specialist
• Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports.
• Assist production team by ensuring proper flow of information between order systems and ERP production software.
• Process window orders from Online Commerce clients while matching new orders to existing stock.
• High level support to the customer service team and our dealer network and troubleshoot and resolve error files.
• Support the accounting teams with troubleshooting escalated file(s).
• Be the primary Help Desk for CPQ software for all users and for window related questions and provide customer service support for all facets of the CS department.
• Adhoc employeee training and customer training.
• Order updates / cancelation / pricing changes / Order Entry analysis (run various reports to find missing orders) / Order Follow-up with clients.
• Long term WTS improvement projects / Long term WTS testing / Yearly upgrade testing.
• Verification of Translation tables / Curation and updating of all price books.
• Creation of user education including self-help documents, FAQs / Develop new standard operating procedures related to customer service.
• Train new customer service team members.
Aug 2023- Jun 2024
Saint-Gobain (eXcell Compucon)
User Site and Support Level 2 ( Contract)
• Served as the first escalation for the ITSM vendor and carried out interventions with
users.
• Performed onsite analysis, diagnosis, and resolution of complex desktop problems
for end users, and recommended and implemented corrective solutions, including
offsite repair for remote users if needed.
• Installed, configured, tested, maintained, monitored, and troubleshooted end-user
workstations and related hardware and software to deliver required desktop
service levels.
• Assessed the need for and implemented performance upgrades to PC boxes,
including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM,
etc.
• Kept abreast of all new Security changes both from clients and outside vendors.
• Assisted with management and enforcement of IT Security policies and standards
established by the client.
• Assured all deadlines are met within project timelines.
• Ensured that customer needs were taken into account in line with the strategy
defined.
• Handled customer complaints, provided appropriate solutions and alternatives
within the time limits; and followed up to ensure the resolution.
• Resolved service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; and following up to ensure
resolution.
• Provided technical guidance and support to ensure user proficiency in the use of IT
applications; Acting as the first point of contact.
Feb 2023- Jun 2023
Robertson Electric Wholesale
IT Support Specialist
• Provided end-to-end IT support to users, resolving hardware, software, and
network issues promptly.
• Conducted seamless user onboarding and offboarding processes, ensuring smooth
transitions; including training to new hires.
• Executed PowerShell and Python scripting for automation tasks and utilized
POSTMAN API for integrations.
• Employed MDT for imaging machines and managed handhelds and phones using
SOTI-MDM.
• Implemented Snipe-IT for efficient asset management and tracking.
• Automated the New Hire process with Power Automate, enhancing onboarding
efficiency and reducing the timeframe and message trails to at least 50%.
• Developed and deployed a ChatGPT bot for the IT team on MS Teams channel,
improving communication.
• Managed ticket workflows effectively using Freshdesk for incident tracking and
resolution.
• Conducted simulated phishing attacks on Microsoft 365 Defender to enhance user
awareness and security.
• Maintained detailed technical documentation, troubleshooting guides, and KB
articles on Confluence.
• Maintained a high level of customer satisfaction through effective communication
and issue resolution.
• Participated in ongoing training to stay updated on emerging technologies and
industry best practices.
• Contributed to process improvement initiatives, optimizing IT support workflows.
• Actively engaged in knowledge sharing within the IT team, fostering a collaborative
work environment.
June 2019- Dec 2020
NaviSite/ RDX
Engineer, Global IT
• Delivered comprehensive IT support, ranging from basic to advanced, to all
organizational users.
• Procure and assist with the setup of desktops, laptops, and mobile devices,
ensuring compliance with organizational standards and security protocols.
• Applied hands-on expertise in managing O365 and GSuite, including successfully
leading migrations from GSuite to O365 (ClckWrk to RDX) and O365 to O365
(NaviSite to RDX rebranding under NaviSite).
• Executed the build and deployment of laptops and machines, utilizing Image
Deployment techniques via MDT Server, PXE-Boot, and Smart-Deploy as a solo
project.
• Administered MS Exchange through the Exchange Admin Centre, demonstrated
proficiency in Powershell Scripting, and managed patching for Exchange Online,
OneDrive, and SharePoint.
• Demonstrated competence in AWS Management Console, VmWare vSphere, and
Proofpoint, and provided remote support for Windows, MacOS, Linux, and RHEL
systems.
• Analyzed ITSM ticketing data using PowerBI, contributing to data-driven
decision-making processes.
Aug 2018- Aug 2018
WashX
Junior Application Developer
Worked as a junior application developer on Flutter SDK and Dart programming language. Part of the team to build the front end of the project.
May 2017- July 2017
Hackr.io
Internship
Worked as a Digital Marketer. Started as a team member and got promoted to project manager of the team.
EDUCATION
Jan 2022- Dec 2022
Ontario Graduate College Certificate
GEORGE BROWN COLLEGE
Digital Media Marketing
• Paid/ Search Media Marketing/ Content Marketing.
• Omni-Channel Marketing.
• Digital Media Marketing/ SEO/ SEM; Data Analysis.
Jan 2021- Aug 2021
Ontario Graduate College Certificate
GEORGE BROWN COLLEGE
Analytics for business decision making
• Data Analytics using Python.
• Data Visualization using PowerBI and Tableau.
• Business and Statistical Analysis.
• Data Mining and Modelling.
July 2015- May 2019
Bachelor's Degree
SRM UNIVERSITY
Computer Science Engineering
• AI/ ML | OOPs | Programming
• Operating Systems | Data Structures and Algorithms.
• Networking/ Network Security | Cisco Packet Tracer Lab.
• DBMS/ Data Mining/ Data Modeling
2012-2015
Holy Child School
Higher and Secondary School
Projects
GitHub profile
My GitHub profile displays all my Business and Data Analysis projects I've worked on during my 'Analysis for Business Decision Making' course at GBC, portraying my Business Analysis and Data Analysis skills.
RFM Analysis
Visualization using Tableau
COVID-19 and it's impact on Airline Industry Stocks
Awards and Recognitions
- Team of the Year Award. (NaviSite)
- Rookie of the Year Award. (NaviSite)
- State Level Table Tennis Bronze
- All India University participant in Football
- E-Sport 1st prize in FIFA15. (2nd Year in Bachelor Degree)